ADSL Line : Not functioning

<p>I contacted Telkom on the 29'th of December 2016 and asked them to assign a technition to come and fix my adsl line.</p> <p>There was no response after the fault was logged. I ended up phoning them daily from the 30'th up until today which is the 13'th. Everytime i phone a different consultant answers the phone and tells me the exact same story : "We will send a message to the assigned technition who will solve the adsl problem. </p> <p> </p> <p>I've been a patient and good customer so i decided to phone them again today to give them a last chance to sort out my problem. The ultimatum was that if the line is not fixed by 16:00 then i will take it further and hence my complaint.</p> <p> </p> <p>I feel that if i have been patient and paid all my fees up to date, not missing a single one, then i have done my part to deserve a right to speak up.</p> <p> </p> <p>I app**** for fibre for my home and wanted to use their services for my business as well but if the customer service is so poor then the same will happen if they are my service provider. Hence my decision to move all my telecommunication needs to a different company. Not only that but if someone asks me if i would recommend them, i honestly can't go that route as it won't be at the best interests of my friends to recommmend Telkom.</p>