adsl line not configured

I phoned telkom at the call centre after 4 hours of trying to get through eventually I spoke to two different people who both confirmed that the line activated and we can collect modem. Went to the store and collected modem and did self install. But dsl not syncing. Went to back to the store they tested modem and it worked. Everyone at who I spoke to so far said it's active. Today after two weeks of struggling to find the right story I drove around to find a telkom depot close by. The technician confirmed that no job cart was sent to a technician to wire the exchange, which means the adsl has been configured. Please send a technician out today. We paying for the account but cannot make use of it.