ADSL line not changes

At the end of July 2015 (as per order no: ***A) I requested for my ADSL line to change to an Uncapped Do Basic (2 MB uncapped line). To date this hasn't happened, and now I am getting notifications from Telkom on my computer that I have reached 100% internet usage and my internet speed has been \limited". This is despite my usage being nowhere near what is reasonable on an \""Uncapped\"" ADSL line . <br> <br> I also changed my debit order details with 2 different consultants and it still hasn't been actioned. My debit order has bounced and I am liable for bank charges and/or penalties. I doubt I will receive even an apology from Telkom for their severe ineptitude. <br> <br> <br> I wish there was some way to get internet in this country without having to deal with the Hellkom monopoly and pathetic customer \""service\""! <br> <br> Can Telkom confirm in writing that the order was actioned and my debit order was changed. Also where can I submit a claim for my refund for Telkom staff causing me to suffer loss of money?"""