1 reviews | Active since Sept 2013
ADSL Line Nightmare called TELKOM
<p>Having logged 4 calls over the past 2 months for the exact same issue, the latest being logged on 24/01/2017 I've basically reached my boiling point with Telkom and the absolute lack of customer service. I'm constantly having an issue where my ADSL line keeps dropping connection every 5min or so as well as the line not syncing at the full 10Mb speed but rather at less than half the speed confirmed by multiple speed tests. I've had multiple technicians sent to my premises to investigate and it would seem they only do a temporary fix as the line would be fine for a day or 2 and then the same problem just returns again. I'm fed up. I need a permanent solution to this issue or I will be cancelling my ADSL account for good. If I have to tell you how much money has been spent on phone calls to the useless call center about this issue you would be shocked... not that Telkom cares either way. I cannot get a proper specialist out to tell me exactly what’s wrong. If it' sat the exchange box, well ****** hell fix it. If it's the lines, fix or replace it. If it's the copper in the ground, dig it up and fix it but god damn fix this ****** issue. I am a paying customer paying out of my bum for this ADSL line and I expect the service along with this which I'm paying for. How hard is that for Telkom to understand or is Telkom just that arrogant and absolutely business centric that the general consensus is that, "***** the customers... we are the only company out there to offer this service so either you want it no matter the issues or ****** off", just so they can make money off of us. Flippen wake up Telkom and get better. Provide the service you are promising the public and sort out my line and sort it out for good. This monthly, no wait… weekly call logging to have my line “sorted” is radicicolous to say the least. You are fast to tell me if a bill was not paid but you don’t give a damn if my line does not work as you still expect me to pay for the line either way. SORT IT OUT!!!!!!!</p> <p>Last call ***</p>
Hi there, frankly I'm shocked I got a reply. I've not even heard back from Telkom on my call I logged but here I get a reply. Astonishing!
I'm going to be blunt but I don't need consultants with this case. I need Specialists or some high level tech that knows what he/she is doing and that has the will to put in the extra effort into investigating my problem from top to bottom and everywhere in between. There is clearly a MASSIVE issue with my ADSL line and I'm beyond tiered of having to log calls with Telkom for the same thing over and over and over. I feel that the entire line from my house straight through to the exchange box and to the main hub needs to be made anew. I'm paying for this damn line and paying allot and I've never had the proper connection I've desired from it. That’s like buying a brand new car but it's always breaking down and giving you issues. I'm sure you would not like it and you would not want to pay for something like that. I mean go through my call log history for the past 10 years. I've had the same issue over and over and over and it's just never been resolved. 10 years... that’s radicicolous yet I have to sit with this **** seeing as there is no one ells in this country that can provide me with an ADSL line. I cannot tell you how fed up I am with excuses and stories of it's the weather or the old copper lines or this or that and so on... TIERED OF IT. If it's old lines or whatever then FIX IT. Lay down new lines. Again, I'm paying for a full product not half of it. I'm paying for a full 10Mb line and that's what I want, at all times. And also please don't tell me we can't do new copper in the ground as fiber will be rolling out soon... I've been waiting for fiber in my area for more than 2 or 3 years now so that’s not happening so fix my current issue. I'm at the point where if I don't get this done then I'll just have to cancel this line. I'll rather go over to some sort of Wireless connection like I Burst or something. Ye I might not have the performance and benefits of a fixed ADSL line but I refuse to give Telkom a cent more for a service I'm sure as hell am not getting.
I sure hope this message sinks in and gets escalated to the boss of the boss and gets noticed. I'm surely not the first to complain and I won't be the last but I need this **** sorted out. If you have to task an entire team to do so, then do it (Hopeful thinking I'm sure) Again I'm one of many who's paying their salaries so I expect the service for it.
Hi there, frankly I'm shocked I got a reply. I've not even heard back from Telkom on my call I logged but here I get a reply. Astonishing!
I'm going to be blunt but I don't need consultants with this case. I need Specialists or some high level tech that knows what he/she is doing and that has the will to put in the extra effort into investigating my problem from top to bottom and everywhere in between. There is clearly a MASSIVE issue with my ADSL line and I'm beyond tiered of having to log calls with Telkom for the same thing over and over and over. I feel that the entire line from my house straight through to the exchange box and to the main hub needs to be made anew. I'm paying for this damn line and paying allot and I've never had the proper connection I've desired from it. That’s like buying a brand new car but it's always breaking down and giving you issues. I'm sure you would not like it and you would not want to pay for something like that. I mean go through my call log history for the past 10 years. I've had the same issue over and over and over and it's just never been resolved. 10 years... that’s radicicolous yet I have to sit with this **** seeing as there is no one ells in this country that can provide me with an ADSL line. I cannot tell you how fed up I am with excuses and stories of it's the weather or the old copper lines or this or that and so on... TIERED OF IT. If it's old lines or whatever then FIX IT. Lay down new lines. Again, I'm paying for a full product not half of it. I'm paying for a full 10Mb line and that's what I want, at all times. And also please don't tell me we can't do new copper in the ground as fiber will be rolling out soon... I've been waiting for fiber in my area for more than 2 or 3 years now so that’s not happening so fix my current issue. I'm at the point where if I don't get this done then I'll just have to cancel this line. I'll rather go over to some sort of Wireless connection like I Burst or something. Ye I might not have the performance and benefits of a fixed ADSL line but I refuse to give Telkom a cent more for a service I'm sure as hell am not getting.
I sure hope this message sinks in and gets escalated to the boss of the boss and gets noticed. I'm surely not the first to complain and I won't be the last but I need this **** sorted out. If you have to task an entire team to do so, then do it (Hopeful thinking I'm sure) Again I'm one of many who's paying their salaries so I expect the service for it.
So it seems this post has also rached deaf ears. Nothing else has happend after the one reply made by Telkom. Great Job Telkom. I can not believe the utter incompitaice and neglection of customers this business has. It's beyhond my coprihention that a massive company like this has absolutley no respect and common sense to treat customers like this. God knows if I had to provide a service like Telkom does in my work place I would have been fired, several times over.
I've been calling Telkom every day this past week trying to get some form of resolution to my issue... even more just trying to figure out what the actaul issue is on my ADSL line, what will be done to sort it out and when it will be resolved. Guess what, again I'm hit in the face by utter incompitance, sure lack of customer service and basically no service at all. I called on Monday 30/01/2017 to get some feedback on my case and the escalation, the agent that answered the call was clueless and could prived no info. I aske to be given over to a Manager. A Mr Juju or Jub Jub or however you spell his name took up the call and presented him self to me a a Support Suppervisor. I ran him through my case and the frustrations I ahve and was advised by him that he will contact the Opps Managers to get me some anserws. His words to me were "I promise to give you a call today still to get you some feedback". Guess what, He never called me back till this day.
So I proceeded the next day, 31/01/2017 and called in again. I explained to the agent that my case was escalted and that I also need to speak to Mr Juju to get some feedback. This agent had no clue whom I was talking about when I told her Mr Juju's name nor could this agent find my escalation Ref on her so called system. What shockker that was as telkom can not find their own back side on the best of days. After hearing this I asked again to speak with yet again another Supervisor. This time I was given over to a Mr Nathi whom also presented him self as a Supervisor. I again had to tell him what was going on again, basically repeating my self for the god knows how aany'th time. His responce was that he could see my coper line being faulty and that there is allot of noise on the line and that this will have to be escalated to the Network Specialists (Escalation Ref at Network Specialitst is 38400). He could understand my frustration and also admited that the line problably should be replaced as that is Telkom's responsability which I was actaullt releaved to hear come out of the mouth of a Telkom staff memeber. I felt Mr Nathi was actaully listenning and heloing me out. So at the end of the call Mr Nathi als again promised to call me back and give me proper and substantial feedback and what action will be taken to resolve my issue once and for all.
Surpise Surprise, He never called back. What in gods name is Telkom doing in employeening people like this as Managment / Supervisors. Good lord it is a miracle this company is still functioning seeing as this is the class of service this buisniess accepts from managent.
So again I proseeded to call back on 01/02/2017. I immediatly asked for Mr Nathi so I can find out what his exuse was for not calling back. Amazingly enough the agent actaully knew the man and could transfer me to him. Mr Nathi was super appologetic and threw me with all the standard appologies in the book. Blame was shifted from him to the Network Specialists as according to Mr Nathi they were supposed to have called me back with feedback but never did. So during this call Mr Nathi gave me feedback stating that the Network Specialists could see that the current coper and exchange in my area was actaully supposed to be supporting up to 20MB line speeds but in the current state was not even close to that. Well well, what do you know,... I can testify to that seeing as my line can not keep a stable connection for more tahn 5min and only sync's at about 1.4 to 2.4MB.
Anycase, Mr Nathi also mentioned that there was some fomr of overusage or abnormal traffic congestion on this line that should not be there and all of this needs to be attended to my the netowrking specialists and their experts. Once again Mr Nathi said he will go back to them and find out whats going on, why I was never called and what will they be doing to get this sorted out. Again he has promised be the earth and sea and that he will get back to me him self with feedback. I've yet to hear back from Mr Nathi.
Again, Ihope someone of falue and integrity and actaul interets in thier customes reads this and can actaully get the job done and get my line sorted. Replace the old line if need be, tak a tractor adn drive over the old exhange box and erect a new one if need be, chop down 7 trees and put up new telephone poles and new connection boxes if you have to. What ever it takes but fix my ADSL.
So it seems this post has also rached deaf ears. Nothing else has happend after the one reply made by Telkom. Great Job Telkom. I can not believe the utter incompitaice and neglection of customers this business has. It's beyhond my coprihention that a massive company like this has absolutley no respect and common sense to treat customers like this. God knows if I had to provide a service like Telkom does in my work place I would have been fired, several times over.
I've been calling Telkom every day this past week trying to get some form of resolution to my issue... even more just trying to figure out what the actaul issue is on my ADSL line, what will be done to sort it out and when it will be resolved. Guess what, again I'm hit in the face by utter incompitance, sure lack of customer service and basically no service at all. I called on Monday 30/01/2017 to get some feedback on my case and the escalation, the agent that answered the call was clueless and could prived no info. I aske to be given over to a Manager. A Mr Juju or Jub Jub or however you spell his name took up the call and presented him self to me a a Support Suppervisor. I ran him through my case and the frustrations I ahve and was advised by him that he will contact the Opps Managers to get me some anserws. His words to me were "I promise to give you a call today still to get you some feedback". Guess what, He never called me back till this day.
So I proceeded the next day, 31/01/2017 and called in again. I explained to the agent that my case was escalted and that I also need to speak to Mr Juju to get some feedback. This agent had no clue whom I was talking about when I told her Mr Juju's name nor could this agent find my escalation Ref on her so called system. What shockker that was as telkom can not find their own back side on the best of days. After hearing this I asked again to speak with yet again another Supervisor. This time I was given over to a Mr Nathi whom also presented him self as a Supervisor. I again had to tell him what was going on again, basically repeating my self for the god knows how aany'th time. His responce was that he could see my coper line being faulty and that there is allot of noise on the line and that this will have to be escalated to the Network Specialists (Escalation Ref at Network Specialitst is 38400). He could understand my frustration and also admited that the line problably should be replaced as that is Telkom's responsability which I was actaullt releaved to hear come out of the mouth of a Telkom staff memeber. I felt Mr Nathi was actaully listenning and heloing me out. So at the end of the call Mr Nathi als again promised to call me back and give me proper and substantial feedback and what action will be taken to resolve my issue once and for all.
Surpise Surprise, He never called back. What in gods name is Telkom doing in employeening people like this as Managment / Supervisors. Good lord it is a miracle this company is still functioning seeing as this is the class of service this buisniess accepts from managent.
So again I proseeded to call back on 01/02/2017. I immediatly asked for Mr Nathi so I can find out what his exuse was for not calling back. Amazingly enough the agent actaully knew the man and could transfer me to him. Mr Nathi was super appologetic and threw me with all the standard appologies in the book. Blame was shifted from him to the Network Specialists as according to Mr Nathi they were supposed to have called me back with feedback but never did. So during this call Mr Nathi gave me feedback stating that the Network Specialists could see that the current coper and exchange in my area was actaully supposed to be supporting up to 20MB line speeds but in the current state was not even close to that. Well well, what do you know,... I can testify to that seeing as my line can not keep a stable connection for more tahn 5min and only sync's at about 1.4 to 2.4MB.
Anycase, Mr Nathi also mentioned that there was some fomr of overusage or abnormal traffic congestion on this line that should not be there and all of this needs to be attended to my the netowrking specialists and their experts. Once again Mr Nathi said he will go back to them and find out whats going on, why I was never called and what will they be doing to get this sorted out. Again he has promised be the earth and sea and that he will get back to me him self with feedback. I've yet to hear back from Mr Nathi.
Again, Ihope someone of falue and integrity and actaul interets in thier customes reads this and can actaully get the job done and get my line sorted. Replace the old line if need be, tak a tractor adn drive over the old exhange box and erect a new one if need be, chop down 7 trees and put up new telephone poles and new connection boxes if you have to. What ever it takes but fix my ADSL.