ADSL line never works and back up service SUCKS!!!

I reported my adsl line faulty on 11th April. To date it is still not working after reporting the line faulty at least 5 times now. You can't speak to anybody higher than the call center, when you do call the call center you are on hold for 30 mins or longer. I am so sick and tired of Telkom right now, I had to fight to have the line installed and now I cannot get anybody to fix the line because it is faulty. I feel complaining on Hellpeter is the only way to get a response. Service is really really bad :(