Adsl line need to be moved Earlier date

I phoned the Telkom help line 10217 .I got cut of numerous times . Telkom said My ADSL line will be installed on the 13/10/2015 .My client need the line next week to be up and running .The Lady I got hold of said i must google Telkom reschedule. I said I want to speak to a consultant.She then cut me off afterwards .I did google and it took me to Hello peter Telkom complaint .I wasted half a day to move my installation date to an earlier date .I need my date to be change from the 13th of October to the first week of October.This line is not for me .This line is for the Western-cape Department of Education.My reference number is ref***A . Can someone please assist me in this matter this is a matter of urgency. Thank you