ADSL line move catastrophe

Request to move my ADSL line was supposed to take two weeks. As of this coming Monday, it will be 4 weeks and still no resolution in sight. A technician was deployed to do the work. He arrived a day later than I had been advised, went to the incorrect address and when he tried to contact me on my cell number, called the number of my wife who is overseas instead of me. All of the details to get this done I went to great lengths to explain. I still do not have a date that I can expect a technician, nor can I get any indication whatsoever from either the Rosebank JHB branch or the call centre. This has, and continues to cost me both time and money for a service I do not receive and am utterly at the end of my rope with Telkom.