ADSL line migration nightmares (holding pool)

I have been trying, without success, to move my ADSL line to the Openserve holding pool so that my ISP can take it up, for the past few weeks. I've gone to Telkom Direct Whale Coast Mall where I was told the new Telkom system does not allow ADSL lines to be changed to Wholesale anymore. I've spoken to Jordan Subaya via e-mail who has claimed that my line is already in the holding pool on multiple occassions, yet the ISP keeps getting the error that another provider is active. Jordan has been unable to substantiate his claims with proof that anything has been done, other than giving me an order number ********** 93A which he says has already been completed. I've spoken to the Telkom call centre, but invariably they don't know about holding pools or their system is down. I've tried messaging on social media with no success.

Can somebody who knows what the Openserve holding pool is please assist me to move my ADSL line into the pool so that Axxess, my ISP, can take up the line to manage?