FL
Francois L
1 reviews | Active since Dec 2014
08 Dec 2015, 10:25
ADSL line migration issue
On 10 September 2015 , I requested that Telkom transfer my DSL line to the wholesale holding pool for migration to Afrihost. (REF ***A, ***A or REF***A). Since then Afrihost keeps getting the same error: <br> Unfeasible, due to a pending order on the line.<br> <br> Numerous calls to Telkom have ensured me that there are no outstanding orders on their side, and communications with Afrihost have similar results (error due to pending order).<br> <br> What am I as consumer supposed to do if the specialists are unable to help me?
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Telkom's replyOfficial
08 Dec 2015, 12:20Hello FrancoisLoubser,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175975
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175975
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply08 Dec 2015, 12:20
Official
Hello FrancoisLoubser,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175975
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175975
Regards
Narriman
Telkom Social Media Team
Best regards,