ADSL line Migration
30 June 2015 I cancelled Adsl line with Axxess DSL who informed me that Telkom acknowledged migration application via wholesale software.<br> 03 July 2015 Contacted Telkom for status of migration, I was informed that process takes 7days<br> 10 July 2015 Contacted Telkom, spoke to Linda Meso who did not understand problem, referred me to her supervisor Thebi Buthelezi at 9am. Thembi checked with technical dept & called me back who said no migration was requested & asked me to check with Axxess ADSL. I contacted Axxess Adsl who emailed me proof of Wholesale Migration confirmation which I then forwarded via email Thembi as proof. I then called Thembi at 10am to confirm receipt of email which she said that she would query with Technical Department & get back to me within 1hour (11am) she gave me her number *** which I get an automated voice when I try calling to say the number does not exist. I have sent her several emails to contact me back & left several messages with other call centre agents to call me, but after 4hours I have received no response. The capetown call centre gave me another number for her which rings continuosly ***.<br> <br> All I want is my Adsl to be migrated.
Thank you for your post.
Kindly be advised that we are currently attending to your Line Migration query and we will revert back to you with feedback.
Your Social Media reference number is SM124604.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Team
***
Best regards,
Thank you for your post.
Kindly be advised that we are currently attending to your Line Migration query and we will revert back to you with feedback.
Your Social Media reference number is SM124604.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Team
***
Best regards,
