ADSL Line migration

Called Telkom on October 7th to ask for line migration to Mweb and was advised to email the ID of the account holder with contact number to [Email Removed] Got a return email saying my account cancellation was received. Few hours later I got a phone call saying my line reference number was ***A and that it is ready for migration. Called Mweb to confirm that they could go ahead on their end and sms'ed me for confirmation. 2 Day's later I got and sms saying that my migration was cancelled due to my line not being in the pool. I called Telkom again and asked for a line transfer and was advised to email in plain text that I wanted migrate my line to an entirely different email adress that I could barely hear because the girl on the other end spoke extremely soft. I then called again to ask the same question for confirmation on the email adress when I was emailed a cancellation form that I had to send to a new email, [Email Removed] Line is still not in pool.