ADSL Line less than 6 days old and now down

<p>So i had my line installed lastweek on thursday the 8th and all was fine for 3 days where it synced at a great speed of 8 mb but on the Saturday evening it started dropping down to 6mb so i phoned in to reset the port but this did not change anything (the operator was less than helpful) so i decided 6 mb is better than nothing and left it but lo and behold Tuesday the 13th the line went dead so i logged the fault only to be told it cant be fixxed this quickly ?? seriously this was a new installation that turned bad? now i might not even have internet by this weekend and some of us rely on Internet for extra income (to aid in Xmas expenses)</p> <p>My REF 475CTZ131216.</p> <p>Why do we have to pay line rental and ADSL rental when the turn around time for faults are more than 3-5 days ? In Business the average SLA is 24hours why should Telkom get away with 3-5 days ???</p>