TVDP
Troy Van Der Poel

1 reviews | Active since Jul 2011

20 Oct 2015, 15:10

ADSL Line issues

So my problem started middle September. At first I left it but after a week the issue was still there and I started logging calls with Telkom as well as my ISP. A technician was dispatched 4 times already with the problem still persisting. The first call logged to Telkom was on the 19 September. The issue has now been going on for a full month and it is pathetic that after a month I still don't have internet connectivity. For my own testing, I tested my router on a different line, which worked perfectly. I even bought a new router as the Telkom technician assumed it could be the router, still no difference. I then got my ISP to monitor my line. A report was mailled to me stating that they detected port errors, line not syncing at correct speed and bad noise levels. This report was shown to the Telkom technician who came out to my property. Then telkom does not even provide feedback and each time i have to call them to find out what is happening. I asked the technician maybe i should not pay my account as they can't resolve the problem. My reference numbers for my calls are ***, 47CWK270915 & 150CWK190915, 182CWK151015. I need my line up, can you sort out the issue?

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Replies (1)
Telkom
Telkom's reply20 Oct 2015, 15:37
Official
Hello Ras_Troy,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical department and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM159057.

Regards
Frank
Social Media Team
***
081 180

Best regards,