ADSL Line is down for weeks and false feedback

My ADSL line has been down for +-20 trying to get help with my line. Technician came once and thought it was a modem fault, but it turns out the line itself was still faulty. I replaced the modem and made an effort to get a new one too. Each time I was in contact with telkom support (Technical) 1st I was told \They were currently busy with my line and that they would update me/give me feedback. Day later I ask fault status and I am told "Technician has been dispatched to work on the line\"" and same response the next day. I got through on the phone after call a lot of times without any luck"