ADSL Line is a tenth of the speed

ADSL Line is a tenth of the speed

***:30 Ping: -1ms Download: -1Mbps Upload: -1Mbps The status changed on Customer Reported Fault for Ref: ********** 8 to Job done but it is very very slow 11:39 Ping: 188ms Download: 0.43Mbps Upload: 0.15Mbps 11:45 Ping: 853ms Download: 0.42Mbps Upload: 0.17Mbps 14:07 Ping: 47ms Download: 0.71Mbps Upload: 0.18Mbps 15:23 Ping: -1ms Download: -1Mbps Upload: -1Mbps 17:15 Ping: -1ms Download: -1Mbps Upload: -1Mbps 18:27 Ping: 51ms Download: 0.87Mbps Upload: 0.2Mbps 20:08 Ping: 51ms Download: 0.24Mbps Upload: 0.14Mbps 19 11 2018 05:10 Ping: 52ms Download: 0.47Mbps Upload: 0.18Mbps 06:37 Ping: 46ms Download: 0.73Mbps Upload: 0.18Mbps 09:59 Ping: 48ms Download: 0.81Mbps Upload: 0.19Mbps 12:10 Ping: 47ms Download: 0.81Mbps Upload: 0.19Mbps 17:24 Ping: 46ms Download: 0.32Mbps Upload: 0.2Mbps 18:00 Ping: 47ms Download: 0.27Mbps Upload: 0.14Mbps 19:10 Ping: 46ms Download: 0.36Mbps Upload: 0.15Mbps 20:50 Ping: 48ms Download: 0.78Mbps Upload: 0.13Mbps ***:27 Ping: 47ms Download: 0.86Mbps Upload: 0.12Mbps 11:58 Ping: 79ms Download: 0.37Mbps Upload: 0.17Mbps How can they say resoved if it is still not running at 4Mb 13:24 Ping: 62ms Download: 0.85Mbps Upload: 0.19Mbps