NB
Naz B
1 reviews | Active since Oct 2011
10 Mar 2018, 18:07
ADSL line installation
Can't complain about the service because there is NONE: Order number ********** 26
Completed on-line application on 2018-02-06. Everything went well and got great assistance with the call-back... Received sms on 2018-02-16 informing of installation date of 2018-02-21. Nothing. Received sms on 2018-02-20 postponing installation to 2018-03-01. Nothing. Received sms on 2018-02-05 postponing installation to 2018-03-09. Nothing.
I believe you use "Openserve" but I have no means of contacting them directly. I just receive a sms and have to avail myself for set date (between 08h00 and 16h00 LOL). I took 2 days off from work now already. When I do phone in to 10213 it usually takes 5mins to get an operator - of which I have to pay for the call, no free minutes can be used - and then I'm just being assured that the technician will phone me...
Guess I have to find a Wi-Fi service provider (?)
Helpful (0)
Replies (4)0
Replies (4)NB
Naz B's updateReviewer Update
12 Mar 2018, 16:24...OH MY SOUL... and now I just received a sms for a postponement to 2018-03-27
...and no response to other complainants as well. Just shows how much they care. I guess that's what happens when you have monopoly, right?
NB
Naz B's update12 Mar 2018, 16:24
Reviewer Update
...OH MY SOUL... and now I just received a sms for a postponement to 2018-03-27
...and no response to other complainants as well. Just shows how much they care. I guess that's what happens when you have monopoly, right?
NB
Naz B's updateReviewer Update
12 Mar 2018, 16:24...OH MY SOUL... and now I just received a sms for a postponement to 2018-03-27
...and no response to other complainants as well. Just shows how much they care. I guess that's what happens when you have monopoly, right?
NB
Naz B's update12 Mar 2018, 16:24
Reviewer Update
...OH MY SOUL... and now I just received a sms for a postponement to 2018-03-27
...and no response to other complainants as well. Just shows how much they care. I guess that's what happens when you have monopoly, right?
Telkom's replyOfficial
03 Apr 2018, 07:21Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply03 Apr 2018, 07:21
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
03 Apr 2018, 07:22Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply03 Apr 2018, 07:22
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,