ADSL line installation

I called in December 2017 informing Telkom that i would be moving the 1st and that my line would need to be installed. I was informed that i would get an appointment date sent via sms on the 2nd of January 2018, which i have still haven't received to date 23rd January 2018. Everyday i try to get ahold of telkom, but hardly get through as they don't have enough staff to man the line. My adsl line is down and its costing alot of money trying to reach someone to assist me. i did get through eventually and informed the consultant that i need to make an appointment for them to come install my line. They apparently escalated the matter to management and confirmed a date 18th January 2018. I had taken leave and nobody showed up. Once again my time and money was wasted. I want my line installed i need it for my studies and work. I also feel that because i haven't had an operating line and because i'm paying for a service. I should be refunded for the days my line was inactive