ADSL LINE INSTALLATION

I have app**** for an ADSL Line to be installed in May 2015, as I live in a complex that has a Telkom box the store at Greenstone Mall has said that the technical side will contact me but I must pay the deposit to start the process. So I did, but 2 weeks later I had no response and went back to ask the gentleman behind the counter said I must wait another 2 weeks, after 3 weeks I when back and was told that it was taking long because no one confirmed my deposit after she did this someone was going to call me in 3 days, 1 week later I went back and was told that it has been escalated I will be contacted in 3 days it is now time up and I am frustrated with the lack service that I am paying for. Just update me with what is happening then I can decide what me next step will be. PLEASE CAN SOMEONE INFORM ME WHAT IS DOING ON...