ADSL Line Installation

After quite a lengthy process of finding out how I could apply for a new ADSL line installation, I finally managed to find out all of the details and apply for the line. (Ref ***)<br> <br> Yesterday, I arranged for mother to be home the entire day so the technician could come and install a new line for me. The technician arrived, did some checks in my home, left to go perform some checks outside and then returned after a while.<br> <br> He then informed my mother that there was an issue and that he could not install the line. She asked him to give me a call to explain the problem, but the technician never did. He did phone me before hand to confirm the estimated time that he will arrive, but I heard nothing after that.<br> <br> I tried getting a hold of telkom support the entire afternoon yesterday, but to no avail.<br> <br> Can someone please look into the matter and revert back to me with what is going on?<br> <br> I am really looking forward to getting a new ADSL line installation as soon as possible.<br> <br> I have to note that all of the communications was pretty good, until the technician found issues which prevented him from performing the installation and left.<br> <br> Looking forward to your prompt response.<br> <br> Jan