!!!!ADSL LINE GOT CUT!!!!

My ADSL line got suspended due to payment after I've requested on numerous occasions for Account Details to make payment.<br> Its my second month with Telkom and ever since nothing has gone right. I initially got better responses on twitter but now the service is just as bad.<br> They refuse to give me a reference number for my case and refer me to external sites to obtain their Account Details to make payment. <br> Also had to fight to get an invoice: is this not supposed to be standard service? Got the invoice after my line got suspended.<br> Can someone please contact me with the account details in order for me to make payment to get the line up. <br> The incorrect line was changed from prepaid to normal line, something I've also highlighted for the past few weeks. Only response I keep getting is \we will look into it and give feedback."<br> I would also like to cancel the ADSL DATA ONLY but keep the phone line and ADSL line open<br> * *** should be the normal phone line (and NOT ***) with ADSL<br> * *** should be reverted back to prepaid"""