ADSL line from Telkom down for 4 weeks & more

I have an uncapped ADSL data home business service from MWeb / Telkom for which I pay MWeb about R800 per month. The line number is ***.<br> My contract is with MWeb, and MWeb in turn contract with Telkom for the line portion, while MWeb provides the data service.<br> MWeb is supposed to handle all interactions with Telkom on my behalf in respect of the ADSL line.<br> The voice service I have is direct with Telkom and I pay Telkom directly for this.<br> I reported my voice service being down (the line being dead) to Telkom via the Telkom web site fault reporting service and the Telkom sms fault reporting service about 4 weeks ago, and got a reference number.<br> I reported the line and data service being down to MWeb about 3 weeks ago and got a reference number.<br> I have had several sms messages from Telkom saying the fault is cleared, but in fact the fault is NOT cleared, and I advised Telkom of this by sms response.<br> The problem is there is a CROSSED LINE and when you dial in to ***, you reach some other number.<br> MWeb has been in contact with Telkom numerous times, but Telkom in turn does nothing to fix the problem.