ADSL Line flapping/ no connection

On the 5th of Jan we reported our internet line flapping we received the reference number 346CRK050116.<br> A technician was dispatched on 06/01/2016 and arrived at about 10AM. after doing all the usual tests he told us that the problem lies at the exchange and that he will go there to sort it out and return that afternoon to test again.<br> Needless to say no one returned or called. <br> On 07/01/2016 at 11AM we phoned Telkom call centre for an update, the technician has not logged any report on the system yet(this is 24hrs later) we proceded to log an escalation with reference 804583 and was told a technician will contact us the same day. Again no call received.<br> On 08/01/2016 at 10AM we contacted telkom yet again for a progress update and was told that the fault is in hand with the technician and he will contact us. At 16:20 we phoned yet again as we had no connection. same promises.<br> Today 11/01/2016 after being on hold for 1hr25mins we were told that the fault is in hand with the technician who can only tend to the fault on the 14th of January?! This being an escalated fault can only be attended to 9 days after the call was logged and after a technician was already here.<br> This is CRAZY