1 reviews | Active since Dec 2016
ADSL LINE FAULTY SINS INSTALLATION
<p>Installed new Telkom line on the 12th of December. Internet kept dropping and never sync at one speed.</p> <p> </p> <p>I Phoned them on the 13th to report the fault and they said i had to wait 24hours for the exchange to be setup.</p> <p> </p> <p>So i waited and phoned them back on the 14th of December 2016 to report the fault.</p> <p> </p> <p>Since I have been phoning them every second day to ask what have they been doing on this fault. Every time I phoned they said that the technotion is working on the fault.</p> <p> </p> <p>Now today I phoned again 16 Janauary 2017 and they said the fault has been repairs and they have closed my fault 250CTK141216 but I am still having the exact same problem. They didn't do anything in more then a month but now I have to pay them for something that is not working?</p> <p> </p> <p>Unacceptable.</p>
So now they did the exact same thing that I complained about. 1st they keep on phoning the home line..
WHY DO THEY ASK FOR MY CELLPHONE NUMBER IF THEY PHONE THE HOME LINE DURING WORK HOURS????????
Okay so now my new fault that I had to create AGAIN has now again been closed as they said it has been sorted... But guess what... it isn't.. they just close the fault without even checking if anything is sorted. 770CTK160117 has not been resolved but it is closed. This is the second one now??
Now I have a new fault number. 647CTK240117. This is BS that I have to keep on phoning telling then each time what is wrong with my line and tell them that it is not correct.
Head office did phone me about twice asking me what the problem is and they will sort this out.. and now... a month and 12 days since I got a new installation I am still sitting with the exact same problem. Now I have to pay for December and January for my line but I can't use the internet for what I got it for...
So now they did the exact same thing that I complained about. 1st they keep on phoning the home line..
WHY DO THEY ASK FOR MY CELLPHONE NUMBER IF THEY PHONE THE HOME LINE DURING WORK HOURS????????
Okay so now my new fault that I had to create AGAIN has now again been closed as they said it has been sorted... But guess what... it isn't.. they just close the fault without even checking if anything is sorted. 770CTK160117 has not been resolved but it is closed. This is the second one now??
Now I have a new fault number. 647CTK240117. This is BS that I have to keep on phoning telling then each time what is wrong with my line and tell them that it is not correct.
Head office did phone me about twice asking me what the problem is and they will sort this out.. and now... a month and 12 days since I got a new installation I am still sitting with the exact same problem. Now I have to pay for December and January for my line but I can't use the internet for what I got it for...
So my new fault has again been closed with no reason what so ever. Now I have fault number 4 open for the same fault.
So my new fault has again been closed with no reason what so ever. Now I have fault number 4 open for the same fault.