ADSL Line faulty since installation 8 weeks ago

I had a new ASDL line installed to my residence and subscribed to an uncapped ASDL Package. The installation was within a reasonable time, the service OK but I have not had the internet I subscribed to. The latest, after several attempts and tries was the conclusion that \the was a problem with the line syncronising"and a fault was logged. (10ARK100615). That was 9 June. Calls to follow up result in promises of escallation with reference numbers (698819) but I still don't have internet!<br> <br> On top of this"