HB
Hein B

1 reviews | Active since May 2015

13 Sept 2015, 11:40

ADSL line faulty one AGAIN!

This is now the second complaint which I am submitting regarding the Telkom service delivery.<br> I experienced a lot of difficulties in the past, with constant disconnects on my adsl line.I have two ISP accounts which enabled me to accurately determine that the problem lies not with the ISP but rather with telkom as the line provider. Telkom then responded to my complaint and the problem was rectified, if only for a few weeks. Like I mentioned above, the problem is back again!<br> I do online gaming and I cannot afford for the constant disconnections on my internet service!<br> I am now getting fed up and irritated by the service from Telkom as I cannot seem to speak to someone over the phone as you always hang on for more than two hours at a time.<br> The previous problem was established to be with the exchange which then was fixed, but the problem again persists.Telkom is in my mind the worst service provider in South Africa as we have massive latency issues or the disconnections.<br> I would like for this issue to be addressed once and for all as this kind of service is utterly unacceptable as we pay for a service which we do not receive.<br> Feel free to check mu previous complaint on the same issue!

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Replies (1)
Telkom
Telkom's reply13 Sept 2015, 12:36
Official
Hello Hein Bester,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team