ADSL Line faulty for almost three weeks.

So I have reported my line faulty on 13/01/2016 with ref number 123CTK130116 and still no responds from Telkom. After about a week and a half of speaking to them on Twitter and phoning their call center the faulty was escalated with escalation number 7917. Even after that I did not receive any feed back from Telkom. I phone there call center again 22/01/2016 and I was informed that the fault has been handed to a technician. Another week has gone by and still no responds. I phone them again on the 30/01/2016 and I was told that the fault was returned to dispatch and is waiting to be assigned to a technician. So another week gone by and nobody did any work on my fault. Speaking to Telkom on twitter does not help in anyway as they just keep telling you feedback will follow. I am so tired of hearing that statement. <br> <br> Made another follow up call on 30/01/2016 and the call center operator told us straight that we must wait with out trying to assist? Is that the type op people that Telkom is employing now? <br> <br> We all know Telkom has bad service delivery but this is the worst service delivery I have ever received from any company. During all this I still have to pay for all my services.