ADSL Line faulty for a week now

<p>I've been having issues with my ADSL line since Tuesday (number: ********** ). I loaded a fault with the tech department after contacting my ISP to ensure the problem isn't with them.</p> <p> </p> <p>The technician (Andrew) came out on Wednesday and after running a few tests, he called me and said that he can't find a fault and the line looks fine. He then resolved the fault but said I can call him if I get home and still experience a problem. The afternoon when I got home, I tested and immediately found the line still faulty. Called Andrew, who then came back on Thursday and ran some more tests and left without being able to resolve the issue.</p> <p> </p> <p>He called me on Friday asking that I load another fault as it seems like the issue is with the cables underground and that he needs to escelate the issue to the cable technicians.</p> <p> </p> <p>I've since tried to contact the support department but I'm unable to get through the online chat (due to the line issues) and don't have the time to wait on a call to the call cenre.</p> <p> </p> <p>The issue that I'm experiencing is that the line seem to be syncing at a lower speed than it always did previously and when it does actually sync, it drops the connection itermittantly. So I'm stuck with a line that is extremely slow and barely online at times.</p> <p> </p> <p>Can you please escalate the issue to get this sorted out ASAP.</p>