ADSL line faults cannot be resolved

Hi Telkom. We are still having the same issue regarding our ADSL internet. I have logged most probably 30+ faults in the last year and a half. The way I see it Telkom cannot resolve whatever the issue is. I feel that it is very unfair towards me as a client to pay for a service which I am not getting. I constantly have to phone in, reset my router, leave my work place to meet the technicians at the residence and the problem still exists. I am getting different excuses as to why our internet is offline by your technical department. One consultant will tell me they are busy replacing the whole exchange and it will take 3 days I have to wait. So I wait 3 days, still no internet, phone in and the lady says she does not know anything about it, logs a fault on the line, technician comes out and replace some wiring. The internet is acceptable for 2 to 3 days then boom, same issue as before. Please telkom, just tell me if this matter cannot be resolved as I really cannot go on like this anymore. I am a professional online gamer and I HAVE to be online during a certain time frame in the evenings which I cannot do due to the issues with this adsl line. Please see if you can fix this line once and for all? I don't care if you want to lay platinum cables from your head office straight to my home so that it can work the way it should but please just be honest if it cannot be resolved so you can relieve us from the contract so that we can seek other available internet options. I cannot on a daily basis take my time to phone telkom technical support to resolve a line issue that cannot be resolved, it is so frustration. This matter is very urgent and I plead to you to please please please assist us once and for all. I am on my knees . To top it off I just had a chat with our online agents. The agent with name "LEfu" refused to assist me. Urged that the account holder phones 10210 to resolve the matter and ended the chat. Unprofessional and disgusting to say the least. Resetting the port or router will not solve this issue as you guys have done it 100 times over and the same issue is at hand. Can this matter be resolved or not? Please just confirm.