ADSL line faults

A line fault was logged a month ago, and still I'm opening faults that never get's attended to The last one was *** as per a twitter response as I've given up on the call center. I open a fault, I get a REF SMS. two days later, the call get's closed as resolved, still problem persists, same thing with the fault dep. You log a fault - they respond, a technician will attend, then nothing happens for a week. Every day - the latency of line is over 200ms, I wish I could go to another service provider, but we're stuck with these useless people who doesn't even understand the term \latency"they don't care"