ADSL line fault: No internet

Telkom ADSL line went dead on the 15th of April 2015. I reported the fault to the technical division on 16th April 2015, they promised to resolve the fault within 2 Days. I was given a fault reference no: 583CNK170415.<br> <br> The technician only arrived after 5 days (21 April 2015) to resolve the fault which only lasted for 5 hours. I then reported again on 22 April 2015, the consultant promised to escalate the fault as it was same fault. <br> <br> I've been waiting for 6 days without the internet and no technician has arrived nor called to attend the fault.<br> <br> The sad part is that I'll forfeit my data at the end of the month and pay full amount for the internet I have never used for more than 12 days.<br> <br> Telkom does not stick to their promise of resolving the problem within 2 days.<br>