ADSL line fault closed without resolution

412CRK190915 fault was report 19/9/2015 , ADSL & Telkom line fault - no telephone service and adsl syc speed dropped from 10mbs to 1mbs. Telkom closed call 20/9/2015 without resolving anything or contacting me. <br> <br> Followup call done on the 21/09/2015 - 1 hr wait to get answered - agent could not retrieve old call ref apparently . Forced to lodge new fault . 1250CRK210915 . <br> <br> It is 24/09/2015 still no resolution. Shocking service overall. Still no contact from anyone in telkom to advise on status of issue.