1 reviews | Active since Aug 2012
ADSL line fault
<p>I logged a fault with Telkom that my ADSL line was not working on the 27th of January and it's now almost two weeks later and I’m still waiting for the problem to be resolved, when I phone their call center the best that they can do is escalate the problem as urgent. This service is beyond poor one would think that a massive business such as Telkom would have enough technicians on site to resolve this matter in the shortest time possible but that’s not the case. If this matter doesn’t get sorted out before Friday I’m going to cancel my account with Telkom.</p> <p> </p>
It’s now two days later and I’m still waiting for a technician to repair/fix my adsl line. I’ve been phoning Telkom on a daily basis and all I get is the same reaction “we will escalate this problem and mark it as urgent” one of the call operators has gone so far as to say that she’ll get hold of the technician assigned to fix the problem to contact me and then I’ll get notified via sms when the problem is fixed…..well I’m still waiting !!!! Telkoms service is shocking !!!
It’s now two days later and I’m still waiting for a technician to repair/fix my adsl line. I’ve been phoning Telkom on a daily basis and all I get is the same reaction “we will escalate this problem and mark it as urgent” one of the call operators has gone so far as to say that she’ll get hold of the technician assigned to fix the problem to contact me and then I’ll get notified via sms when the problem is fixed…..well I’m still waiting !!!! Telkoms service is shocking !!!