ADSL LINE EXTREMELY SLOW AND ITS NOT THEIR PROBLEM
My God!! How does this company stay in business and there is no competition. I was told to upgrade my adsl line because of bad connectivity in August. I had to renew the contract as the moden i was using (Billion brand) was ******* i was told. I did this and had to wait to December to get a new modem. Yet the problem continues. I have also called the call centre so many times i cant even count the times anymore. I have done speedtests and it come back at 0.4mpbs or 1.2 or 1.8 download time. Yet I'm paying for 4mpbs and i get told there's no problem. I am so frustrated. I wish i can another service provider. It feels as if they technicians are doing me a favour. Can someone PLEASE tell me what the hell is going on....
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Replies (1)'s updateReviewer Update
05 Feb 2018, 13:46I have been told by my house mate that he has been trying g to get this sorted and resolved since Dec 2017.
Telkom 284ctk121217 Reference for original fault
Calls made:
12th December
30th December (internet & Phone line stopped working)
4th January
8th January
10th January
16th January
24th January
This is the message via Telkom Facebook messenger on 1st February: Hi Paul. Sorry to hear about your experience. Due to a high workload in your area and a cable fault at the street box, the fault that was reported, is currently scheduled to be attended by a tech on the 8th. Your fault has been escalated to our assigners to speed up the repair of your line. ^Frank
Whencwill we have a phone line and Internet again? Am I supposed to pay my account still or can I sweep it under the carpet like telkom does with this query?
's update05 Feb 2018, 13:46
Reviewer Update
I have been told by my house mate that he has been trying g to get this sorted and resolved since Dec 2017.
Telkom 284ctk121217 Reference for original fault
Calls made:
12th December
30th December (internet & Phone line stopped working)
4th January
8th January
10th January
16th January
24th January
This is the message via Telkom Facebook messenger on 1st February: Hi Paul. Sorry to hear about your experience. Due to a high workload in your area and a cable fault at the street box, the fault that was reported, is currently scheduled to be attended by a tech on the 8th. Your fault has been escalated to our assigners to speed up the repair of your line. ^Frank
Whencwill we have a phone line and Internet again? Am I supposed to pay my account still or can I sweep it under the carpet like telkom does with this query?