ADSL LINE ERRATIC

SINCE 17-06-2015 I HAVE BEEN HAVING PROBLEMS WITH MY ADSL LINE.I CALLED 10210 AND LOGGED A COMPLAINT-WAS GIVEN REF.NO.374CRK180615.IT TAKES ME HOURS TO DOWNLOAD MY E-MAILS IF I'M EVEN LUCKY TO BE ABLE TO DOWNLOAD THEM AND OPEN THEM.I PAY R262,28c PER MONTH FOR DSL FASTER.I CALL 10210 DAILY BUT ALAS NO PROGRESS.THE LACK OF SERVICE OF DELIVERY AS<br> A PAYING CUSTOMER LEAVES MUCH TO BE DESIRED.