ADSL line down with no help or explanation

I am writing this out of desperation.<br> <br> My ADSL is now down for 8 days, Fault 530CTK220315 - no response, resolution, no help at all. More than 10 hours from my cellphone has been spent trying to resolve this - I always just hear 'we are marking this as urgent' but NOTHING happens. I rely on my ADSL to perform my work duties - without it I am at risk of losing income. <br> <br> I am a paying customer. My account is up to date. Why is Telkom refusing to help me? Or at least TRY to resolve the issue? I cannot even track the progress, the link is offline. <br> <br> Please URGENTLY resolve.