ADSL line down since 9 March

My ADSL line has been very erratic for several months. On 9 March 2016 it went down again, and since then there has been sporadic \up-times\" lasting not more that one or two hours at a time. Even then the response is dreadfully slow.<br> <br> Call reference is 410CRK090316. <br> <br> To date the only comment when \"tracking fault online\" is :<br> <br> Current status for Fault 410CRK090316 : Open<br> Progress Comment Date/Time9 MArch 2016 11:1:07 SAST 2016:<br> Following message sent to ***968: Dear Customer, Fault 410CRK090316 has been created for Service ID ***563 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS"