ADSL line down - no real response from Telkom

<p>My internet has been down for 4 days, with fault logged.</p> <p>Today I get sent an email saying "A technician will be with you when they are free".</p> <p>No indication of when that might.</p> <p>Will I still be billed for all the days without internet I wonder??? </p> <p>Happy to bill, not happy to service</p>