ADSL Line Down Indefinitely

<p>On the 15th March my ADSL at home in Weltevreden Park stopped working. I went onto the Telkom website, inserted my telephone number, and the website gave the following response "We are aware that your line is currently down and we are working hard to get this up and running shortly." </p> <p> </p> <p>A week later I phoned Telkom who said there was an error and they would get back to me. By now I was starting to get impatient. I was provided with a reference number 855CRK170317.</p> <p> </p> <p>I then sent a message on Facebook message trying to find out when this fault was going to be resolved. They said there was a bulk fault in my area and that they did not have a repair date. A week later I followed up and was told there is 283 m of cabling which needs replacing.</p> <p> </p> <p>Why was I not initially informed of the fault on the 15th? Why did I have to investigate to find the truth? Why is there no urgency with getting the fault resolved? It is unacceptable your service is down for so long. Why haven't you made alternative arrangements for your customers?</p>