ADSL line down going onto 2 week. Telkom ignores requests to escalate matter.

<p>On the 23rd of August, my ADSL line was dead. Called Telkom, they couldnt get it working, so a fault was logged.</p> <p> </p> <p>Fault: 570CTK230816</p> <p> </p> <p>No joy in getting my line fixed since then. I cannot get the tech to call me to tell me what is going on.</p> <p> </p> <p>I have requested numerous times on Twitter for the details of the CEO's office, so I can escalate the matter, but Telkom REFUSES to send me the details. I use my line to generate an income and the kids for school projects. It is unaceptable to get NO FEEDBACK, other than the normal, canned responses from Telkom.</p> <p>And the best part? From what I could gather so far, the cable was damanged by Telkom when they were pulling in the fibre cables!</p> <p>I can see the fibre was pullud up to the post by my yard, so I have asked Telkom if they can't put me on fibre. I would rather move over to fibre, since they are not interested to fix the copper cable. But no, they can't tell me anything regarding that option.</p> <p> </p> <p>I am desperate and this is my second to last stop on Hello Peter. Next stop is to lodge a complaint against Telkom with ICASA.</p> <p> </p> <p>TERRIBLE service and NO (sensible)FEEDBACK from Telkom!</p>