ADSL line down for two weeks!

Utterly disgusted with the level of service received from Telkom. Reported a fault on my ADSL line on 15 February, up until now, nothing has been done to fix this, a technician hasn't even been dispatched to look at the issue. When following up (via telephone, Telkom website and Facebook), I've received exactly the same story, that the fault has been escalated, yet I'm still waiting, two weeks later for someone from Telkom to bother to send a technician. This is unacceptable! I run a business and need working internet, Telkom very obviously couldn't give a damn about paying clients.