ADSL LINE DOWN FOR THE WEEK - POOR SERVICE

My ADSL line has been down since the 24th September. I have contact Telkom several times and have been told that the query has been escalated as they can see that it is long overdue for call-out. The consultants keep telling me they think there is a shortage of technicians.

We've tried logging the fault in-store but nobody has bothered to call back or attend to the fault. How do I pay a full months premium for a service that hasn't been active for 3 weeks? This is unacceptable.