ADSL LINE DOWN FOR THE THIRD WEEK

After logging several faults I was issued with a supervisor fault code 816697. Telkom would have come out for more than a week now. Everyday we phone them holding on for ages, Getting promised service which they can not deliver! Every time there is another excuse. I have had it. Their service is ridiculous. Off course I am paying for their downtime!. My son and I need the Internet to work. Who will be paying the loss of income???