ADSL Line down for over a week

I Have had a week from HELL!!! dealing with Telkom<br> There seems to be zero communication between departments and i have had mixed responses with regards to my issue reported. They range from:<br> The issue has been resolved(This is untrue)<br> I had a call from the Call centre and the agent who got so confused and fumbled that I asked to be called back by someone else(this never happened) <br> The Technician is remotely fixing this( i have heard this many times with no feedback)<br> we had a technician visit us last Friday, he ran a few tests and left. he promised to return but never did.<br> <br> This is causing a huge impact of our business and being a business customer , we would expect better service and communication.<br> <br> <br> Reference Number: 220CNK051015<br> Faulty ADSL Line Number: ***<br> <br> <br> <br>