ADSL line down for nearly a month

Hi there<br> <br> Re: Telkom 29CTK280216<br> <br> My ADSL line has been down for nearly a month now. I have reported the matter on the 28th of Feb and since then I just received messages confirming that the call is still open. I phoned the call center nearly every second day but every time I held on for about an hour just to hear that they will mark this matter as urgent. Once I phoned a friend of mine who works at Telkom, the technicians started to phone regularly but only to inform me that a technician will come or rather might come out soon. <br> <br> Yesterday, on the 23rd I was lucky enough to speak to an agent (Ngobesi or something starting with a N- she is excellent) who put me through to her supervisor Craig . Due to the Technician not working on a Public Holiday, he promised to come back to me today (the 22nd), which he did not do as yet. He was extremely helpful and I would like to believe that he is the one in Telkom that will keep to his promises. Apparently the last Techy did not come out because he was rescheduled to another area without being replaced...W H A T????<br> <br> Yesterday afternoon a techy phoned me again to say that one will come out in a weeks time?? <br> <br> Please help!!