ADSL line down for more then a week now!!!!!!!!!

I have reported that my ADSL line is done on the 9/01/2017. It is now the 18/01/2018 and my line is still down. When i spoke to the call centre i asked them that one of there Technicians must please come and have a look at the problem at 16:30 in the afternoons. And the call centre said they will make a not of that no problem. Yesterday 17/01/2018 the technician phoned me at 13:37 asking if someone is home so they can come and have a look at the problem. I told him NO please come and have a look at it at 16:30. His replay was - NO we do not work overtime!! Long story short. I asked him okay can i meet you at my house at 15:00? His Replay - NO i need 2 hours to work on the line. So i asked him when will it be possble to come to my house then i will be there. His replay - I dont know!! So i asked what time will you be able to come tomorrow 18/01/2018. His replay - i dont know!! So my question to him was why are you calling me if you dont know when you will bew able to meet me there? So what did he do, he put the phone down in my ear!!!!! And never phoned back. I phoned the call centre and they said - just wait for a new technicion to get hold of me. So am i going to wait another week or what. I dont think this is proffesional. I am sure they can make a plan if the CUSTOMER an not be @ home during the day!!!!! And now i am waiting one again.