ADSL line down for a week now

My Telkom ADSL line has suddenly been down since Wednesday 17 February, which we reported on the same day with the technical department (fault 574CNK170216). We received an SMS the next morning at 8AM that it has been handed to the technical repair division, and after we've waited for contact to resolve the issue, we had to stop by our local Telkom shop in Ballito for help on the issue. The lady was very friendly, but still we were advised that it would take 2-3 weeks to resolve (!!) - which is completely UNACCEPTABLE and ridiculous. Although we were advised that we can dispute our Telkom bill, but who will refund us for our Internet Service Provider, Netflix Subscription and additional costs for internet access from our mobile phones, as our bills are massive by now. We have two people at home who relies on the home internet line for work purposes on a daily basis, so this inexplicable fault is affecting us badly both professionally and financially. If this is not resolved soon, I'll have no choice but to cancel my line, which is costing me nearly R700 pm.