ADSL line down for a week - no explanation

On 14th Nov my 20 Mbps ADSL service went down supposedly because Telkom were doing some reconfigurations. Axxess were informed the service would be interrupted for 4 hours. It's still not back one week later!<br> I lodged a call 1020CRZ171115, which Telkom had the cheek to send me an SMS saying it had been resolved! It hadn't. Not even the voice line was back up!<br> I lodged another call 594CRZ201115, which we are getting no action on. No one has been to the premises as promised.<br> If this goes on any longer it is going to be easier to cancel ADSL completely.<br>