ADSL Line down for 3 weeks.

I've logged a call as of 3 weeks ago with Telkom regarding the fact that my line (both landline and adsl) is completely dead. <br> <br> I've been in constant communication on this issue, phoning THEM (never the other way around, regardless of the promises made) and have had absolutely NO indication as to when the issue will be resolved, nor what the problem actually is. <br> <br> There was a vague promise on friday (6 Feb) to have the issue resolved by the Monday (9th Feb). <br> <br> I'm currently sitting in a queue on their call center to try and find out what the hell is going on. I've been in this queue on the call center for an 1h: 15 min. <br> <br> Would someone with half a brain get in contact with me and let me know what the hell is going on with my call. I'm sick and tired of speaking to people from the call center with vague promises of \our technicians need to have a look". I want to speak to someone who can actually tell me what the hell is going on. """