ADSL line down for 28 days and counting!

My ADSL line was reported as down on 9 March - 410CRK090316. Despite four calls to the call center with promises of escalation, and now the 3rd report on Hello Peter, I am still sitting without a service after 28 days!<br> <br> PLEASE DO NOT SEND ME ANOTHER APOLOGY FOR THE INCONVENIENCE CAUSED! <br> <br> I WANT A CALL FROM ONE OF YOUR REGIONAL DIRECTORS TO TELL ME WHEN I CAN EXPECT A SOLUTION!<br> <br>