SB
Steven B

1 reviews | Active since Mar 2016

14 Apr 2016, 08:37

ADSL line down for 28 days, 4MB line only 0.8 MB

The physical ADSL connection was restored after 28 days, on Wed 4 Apr (410CRK090316). A corroded connection at the pole! And the explanation was that they were attending to the call \remotely\" for 28 days! REALLY!<br> <br> Logged a call for slow access on Sat 9 April. (240CRK090416). Call closed on Monday 11 APR without resolving the issue.<br> <br> New call opened on Monday 11 APR (606CRK110416)<br> <br> Best speed during business hours - 0.32 MBPS<br> Best speed outside business hours - 0.82 MBPS (measured at 03h00 am)<br> <br> I am paying for a 4 MBPS connection!? <br> <br> Telkom retrenches another 1000 staff, and there is simply not enough technicians to provide service! The technician who resolved my ADSL connection contracts to Telkom!<br> <br> Various requests to provide regional director contact details fall on deaf ears!<br> <br> And we have to pay and put up with this \"service\"!"

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Replies (1)
Telkom
Telkom's reply14 Apr 2016, 09:01
Official
Hello SBothaSA1,

Thank you for making contact with us and brining this to our attention.


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


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Regards
Keagan
Telkom Social Media Team